8.5 customer satisfaction

The Jet-Stream technical support team is regarded as one of the best in the industry. In our customer satisfaction surveys, our support team is rated 8,5/10 by our customers for our technical streaming and CDN expertise, quick problem resolving and open communication. You get direct access to senior engineers. 24/7 professional technical service.

professional support

Every Jet-Stream customer can request support by email and phone during EU business hours. You are helped by senior streaming experts. We recommend to select our Professional Support package which includes 4 tickets per month for just €49: the same price as one individual ticket. One ticket = 15 minutes.

exclusive support

Streaming is never just 9 to 5. If your live stream fails at 2 AM, you don’t want to have to wait. You need support right away. Upgrade to our exclusive support and you get  access to our streaming specialists 24/7, including 8 business hours tickets and 4 incidents per month for just €249. One ticket = 15 minutes.

live event support

When live streaming an event you need everything to go perfect. With Jet-Streams live support you are assured that everything is tested before the event by an experienced streaming engineer. During the event Jet-Stream will monitor your stream and will give you proactive support should anything fail.

getting started

Starting is always a bit difficult, but with our quick start guides you will be able to access information about streaming, technical information, how to operate the privacy player, introduction to the Jet-Stream platform and so much more!