9.5 customer satisfaction

The easiest, smartest and most professional streaming video platform with 24/7 customer support. Plus a long-term partner with streaming experts that help you with strategy, use cases, business cases, workflows, implementation and tuning.

A proactive, strategic partner.

Jet-Stream Cloud offers the easiest video streaming platform that lets you create advanced workflows in minutes.

We are more than a platform, we’re also a team. Streaming is in our DNA, we invented it. We use our 30 years of expertise to innovate and support.

We are here for you, 24*7, to help you get the most out of your live streams and video services with advice and monitoring.

Contact us for streaming academy training, workshops, live webinars from our own studio, and just the occasional nerd-talk about all the latest developments in streaming.

better customer satisfaction than Blue Billywig, 3Q, JW Player, Mux, Wowza, Flow Player, Vimeo, Brightcove, Kaltura.
Join us for a virtual live meeting from Jet-Stream Studios.

Online documentation

From information about streaming and operating the privacy player to technical information, developer sample codes, and an introduction to the Jet-Stream platform. Visit our documentation platform to get started!

Demo videos

Need some help with transcoding or uploading a video? Watch the demo videos about Jet-Stream Cloud and learn how easy and smart streaming experts build advanced workflows in minutes, not months.

Expert help

Rely on team Jet-Stream: our experts have the most experience in the industry and we are here to help, via email, chat, video calls and phone. Please feel free to reach out to us via our contact page.

Live event hotline

Our live experts assist you with setting up encoders, testing connections and monitoring the entire chain from glass to glass. Contact us for live event setup and monitoring hotline services.

Silver support

Silver support costs €350 per month.

  • Priority support
  • Support from an expert
  • Contact via email tickets and telephone
  • Response within 4 hours on working days
  • Tickets included: 2

Gold support

Gold support costs €500 per month.

  • High priority support
  • Support from an expert
  • Contact via email tickets, telephone and a dedicated slack channel
  • Response within 2 hours on working days
  • Tickets included: 4

Platinum support

Platinum support costs €750 per month.

  • High priority support
  • Support from a dedicated expert
  • Contact via email tickets, telephone, a dedicated slack channel and video calls
  • Response within 30 minutes on working days
  • 24*7 support from engineers
  • Tickets included: 6

24/7 support

9.5 Customer Satisfaction

Live event support

Senior engineers

I would like to thank the Jet Stream team for the great cooperation and the always friendly and courteous support.

Fynn Koenig – Intermediate Engineering