A leading global faith organization was struggling to reach their customers around the globe due to slow streams and poor customer support from their previous online video platform vendors. None of the platform they tried brought them the performance and support that was promised and needed. The organization was losing their faith in the streaming industry and sceptical about trying yet another streaming platform. However, Jet-Stream was able to make a difference.

“ We are a global educational organization in the Netherlands with 6 24/7 streaming channels and some specific backend requirements. Over the years, we worked with a number of different streaming providers, including some big names in this field. But Jet-Stream has been the best of all of them. Their technology is leading edge and always improving, they accommodated us with our special requirements, they are very easy and fun to work with and respond very quickly to any situation where help is needed. And they have a very high-quality CDN system, with GDPR compliance and green streaming. We highly recommend them.”

Why Jet-Stream?

Jet-Stream’s interface was a welcome surprise. Managing streams, on-demand video, player publishing and analytics is easy, in one unified interface. Streams are available instantly, and settings changes are in real-time. Multi-CDN proved to improve the performance of streams around the world, and the organization was pleasantly surprised with the platform’s uptime for transcoding, origins, videos, and streams. All features – except for one- worked out of the box, while the organization’s experience in the past was a rollercoaster of disappointing interfaces and workflows, buggy statistics and underwhelming performance and support.

The one custom solution required was DVR. It is a feature that allows viewers to go back in time while watching a live stream. With the help of Jet-Stream, the organization was able to implement this feature and provide its customers with a seamless and uninterrupted streaming experience. Our team tested various implementations until they found one that fit the organization’s needs, resulting in a positive and enthusiastic response from the organization.

The live watchback service was implemented by running two custom origin services in Jet-Stream Cloud, with DVR functionality enabled. The benefit of Jet-Stream Cloud is that it is easy to run isolated, dedicated containers, so Jet-Stream can run custom services, within its standardized cloud and streaming workflow environment.

Faith-based organization’s workflow, highlighted in orange.

Jet-Stream’s technology is leading edge and always improving, they accommodated us with our special requirements, they are very easy and fun to work with and respond very quickly to any situation where help is needed.

Organization in Faith

This situation illustrates the power of Jet-Stream to provide tailored solutions that meet the needs of our clients. By implementing DVR, we were able to address the organization’s challenges and enhance their users’ streaming experience. As a result, they have chosen us as their supplier, highlighting the importance of providing reliable and effective solutions in the streaming industry, and that of a seasoned team of experts who run a dynamic streaming cloud. So, Jet-Stream saved the day and restored the Faith organization’s faith in streaming.

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