FAQs

How is support charged?

Per ticket Jet-Stream charges a fee per support ticket. One ticket is calculated at 15 minutes. Regular tickets are serviced during EU office hours, with a 1 day response via email and phone. SLA Jet-Stream offers silver, gold and platinum SLA services. Each SLA includes a bundle of support… Read More

How does the Jet-Stream pricing model work?

Jet-Stream Cloud’s service is charged per minute use for you, comes with unlimited viewing minutes and play starts, and includes large traffic, storage and transcoding bundles. Choose the account that fits your needs. Contact one of our experts to help you size your project and calculate a quotation. If you… Read More

How is transcoding charged?

Jet-Stream Cloud offers packages that include a large transcoding bundle for free. Choose the package that suits your needs. Pay per minute and 24/7 Transcoding is charged per output minute. The base fee for transcoding is €0,02 per minute for vod and event streaming, and €0,005 per minute for 24/7… Read More

How is traffic calculated?

All Jet-Stream Cloud packages include a large traffic bundle for free. Choose the package that suits your needs best. Contact us for expert advise on sizing and a quotation. Bundled and extra traffic If your service generates extra traffic beyond your bundle, this traffic is charged per GB afterwards. The… Read More

How is storage calculated?

Jet-Stream Cloud packages include large storage bundles. Choose the package that suits your storage needs best. Contact us for expert advise on sizing and a quotation. High performance 8K, 4x redundant storage Jet-Stream storage is designed to accommodate 8K streaming, it is a premium storage service. All your content is… Read More

How is Jet-Stream Cloud charged?

Jet-Stream Cloud is charged per minute usage by you, based on monthly usage. Viewer minutes and play starts are unlimited, with traffic bundles. Free accounts are for one month testing. Basic accounts are monthly commits, other accounts are annual commits. One month equals 43830 minutes. Large bundles All… Read More